Shipping policy

Where we ship from

Physical orders ship from our home base in Washington, Utah.

Processing time

In-stock items, including the Memorial Coin, Memorial Medallion, Prompted Journal, and mailed Audiobiography certificates, ship within 1 business day of your order, and most ship the same day. Orders placed on weekends or holidays ship the next business day.

Digital orders

If you choose Instant Digital Delivery for an Audiobiography, your unique link arrives by email right away.

Printed Interactive Storybooks

Storybooks are printed to order once a story is ready. They usually ship 2 to 4 weeks after you order and arrive about 3 to 4 weeks after you order. Some orders, especially larger ones, can take longer.

Shipping rates

Economy shipping is free on all US orders, with no minimum purchase. Express shipping within the US is a flat $7. International shipping rates are calculated by the carrier at checkout. All shipping options and rates are shown at checkout before you pay.

Carriers and tracking

We ship with USPS, UPS, and FedEx, and some international orders ship with DHL Express. When tracking is available, we'll send it to you once your order ships.

Where we ship

We ship within the United States and to most countries worldwide. The countries we ship to are listed at checkout. International orders may be subject to customs duties and taxes, which are the buyer's responsibility.

Lost or undeliverable packages

Please double-check your shipping address at checkout. If a package is lost in transit or returned to us, contact us and we'll make it right by sending a replacement. A Memorial Coin or Memorial Medallion that's lost, stolen, or damaged after it's installed is also covered by our lifetime replacement guarantee.

Returns

Returns and refunds are covered by our Refund Policy. If you aren't delighted, we offer full refunds within 90 days of purchase. Custom printed books can't be returned except for workmanship issues, in which case we'll refund or replace them.

Questions?

Email support@audiobiography.com or call (801) 477-7420.